bk99 cast Privacy Policy

1. Introduction and Scope

bk99 cast (hereinafter referred to as the "Platform", "we" or "our") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to bk99 cast's website, mobile application, and all related digital services.

By using our services, you are considered to have accepted the terms set out in this Policy. To learn about the general terms and conditions of our services, please read the Terms and Conditions page, which contains detailed information on account use, bonuses, and payments.

This Policy has been prepared in accordance with applicable personal data protection regulations in Bangladesh and international standards. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

2. Types of Information Collected

bk99 cast collects various types of information, which can be divided into two main categories:

2.1 Information Provided Directly

This includes information you provide during account registration, deposit or withdrawal processes, and support communications:

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Home address and postal code
• bKash, Nagad, Rocket, or Upay account details and bank account information
• Documents uploaded for identity verification
• Messages and attachments sent via support chat or email

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type (mobile, tablet, or desktop)
• Browser type, operating system, and language settings
• Login time, periods of inactivity, and session duration
• Pages visited and content clicked on the platform
• Betting history, game activity, and transaction records
• Data obtained from cookies and similar tracking technologies

3. How Information Is Collected

We collect information in the following ways:

• Registration Form: Information you fill in when creating an account.
• Payment Processing: Information received from the payment gateway during deposits and withdrawals.
• KYC Verification: Documents provided to confirm identity and age.
• Live Chat and Email Support: Messages exchanged through 24/7 support channels.
• Cookies and Analytics Tools: Used to monitor platform usage.
• Third-Party Services: Information received from payment providers and technology partners.

4. Purpose of Using Information

bk99 cast uses collected information only for specific and legitimate purposes. The main purposes are:

4.1 Account Management and Identity Verification

Information is used to create, maintain, and secure your account, and to confirm age verification. Our services are strictly for individuals aged 21 or above.

4.2 Processing Financial Transactions

Payment information is used to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

4.3 Fraud Prevention and Security

Information is analysed to detect and prevent unauthorised access to accounts, financial fraud, and suspicious activity.

4.4 Service Improvement

Analytical data is used to improve the user experience, plan new games and features, and evaluate platform performance.

4.5 Promotional Communications

With your consent, you may be notified by email or SMS about bonus offers, promotions, and new platform features. You may request to stop receiving these communications at any time.

4.6 Responsible Gaming Support

We monitor gaming patterns to identify excessive or risky behaviour and provide support where needed. Our Responsible Gaming guidelines contain details on deposit limits, self-exclusion, and support options.

5. Sharing Information with Third Parties

bk99 cast never sells your personal information. However, limited information may be shared with third parties in certain circumstances:

5.1 Payment Providers

bKash, Nagad, Rocket, Upay, and associated banks (such as Dutch-Bangla Bank and BRAC Bank) receive the necessary information to complete financial transactions. This information is used solely for processing transactions.

5.2 Technology and Service Partners

Technology service providers used to operate the platform (such as cloud storage, cybersecurity, or customer support software) may access limited and necessary information. We have strict confidentiality agreements in place with these partners.

5.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

5.4 Business Succession

In the event of a business merger, acquisition, or sale, user information may be transferred. We will notify you in advance of any such change.

6. Cookies and Tracking Technologies

The bk99 cast website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as remembering your login state, security verification, and maintaining your cart or session. Without them, the site does not work properly.

6.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site. This information helps improve the service.

6.3 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

7. Data Retention and Security

The security of your personal information is of great importance to bk99 cast. We apply industry-standard security measures:

• SSL Encryption: All data transmitted on the site is encrypted using SSL protocol.
• Database Security: Stored data is held in encrypted databases with strictly controlled access.
• Two-Factor Authentication: OTP verification is used as an additional security layer when accessing your account.
• Security Monitoring: Round-the-clock system monitoring is used to detect unusual activity.
• Staff Training: Employees who handle personal data receive regular privacy-related training.

7.1 Data Retention Period

Information is retained while your account remains active. After account closure, certain information may be kept for the necessary period to meet legal or regulatory obligations.

8. Privacy of Minors

bk99 cast operates strictly for individuals aged 21 or above. We do not knowingly collect or process the personal information of any minor.

Age is verified at the time of account registration and identity documents must be submitted. If a minor's account is identified, that account will be immediately closed and any collected information will be securely deleted.

If you suspect that a minor is using our platform, please notify our support team.

9. User Rights

We believe you have clear rights over your own information. bk99 cast users enjoy the following rights:

• Right to Access: You may obtain a copy of the information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though limitations may apply where legal obligations exist.
• Right to Object to Processing: You may object to the use of your information for marketing purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Withdraw Consent: You may withdraw consent given for promotional communications at any time.

To exercise these rights, contact us through our support channels. We will respond within a reasonable time after receiving your request.

10. Notice Regarding External Links

Our platform may occasionally contain links to third-party sites — such as game developer or payment service pages. These external sites have their own privacy policies, and bk99 cast is not responsible for their data practices.

Before visiting any external link, you are advised to read the privacy policy of that site.

11. Policy Changes

bk99 cast reserves the right to revise this Privacy Policy in line with changes in technology, services, or law. You will be notified of significant changes by email to your registered address or through a notice on the platform.

Continuing to use the service after changes have been made will be considered acceptance of the revised policy. You are therefore encouraged to review this page regularly. To learn about other terms of our service, visit the About Us page.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us:

• Live Chat: Active 24/7 — click the chat icon on any page of the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English. For general questions, you may also visit our FAQ section.